Build HR Infrastructure for Start-Up Hospitality Development

Mixed-Use Development with Four Eating Establishments Employing 200 FTEs

BACKGROUND

• Chicago real estate developer introducing Cleveland’s most vibrant, urban, mixed-use project

• Eating establishments to include an all-day café, a sports bar, a shared-plates lounge and an upscale event space

• Phased opening and phased staffing of all four establishments over a 4-month period

SCOPE

• Ensure employer is properly set-up to hire W-2 employees and process payroll in Ohio

• Build sustainable HR infrastructure to be used without investing in local, in-house HR staff

• Assist client in establishing itself as an employer of choice to attract top talent in a competitive labor market

• Partner with CFO of parent company to ensure corporate processes/systems support local needs

Deliverables

• Conducted HR needs assessment in conjunction with corporate and local teams

• Introduced comprehensive workforce planning and HR tracking tool adopted by leadership team

• Established HR processes to support life cycle of a team member from sourcing through onboarding

• Sourced and implemented state-of-the-art, text-based, recruiting software solution

• Drove enhancements to parent company systems to accommodate new, labor-intensive operation in Ohio

• Drove efficient interplay between POS timekeeping system and payroll

• Drove adoption of electronic onboarding and HR document management

• Drove roll out of pay card program as alternative to direct deposit

• Drove adoption of Workers Opportunity Tax Credit program (WOTC)

• Delivered HR templates and processes to support operations

• Drafted federal- and state-compliant team member handbook

• Crafted job descriptions for management, front-of-the-house and back-of-the-house roles

• Educated leadership on federal and state employment regulations with a focus on Ohio and hospitality industry